TERMS OF USE

1 - Online store terms

By agreeing to these Terms of Use, you represent that you are at least the age of majority in your country or province of residence, or that you are the age of majority in your country or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2 - Accuracy, completeness, and timeliness of information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

3 - Modifications to the service and prices

Prices listed on the Website are denominated in euros and include VAT. The Company has the right to revise prices at any time. However, if you ordered a product before the price change occurred, you will be charged based on the price of the product at the time of the order. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service or Product (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service or Product.

Any customs duties, fees, taxes, and other public charges shall be paid by the Buyer. 
The price does not include the disposal or taking back of empty containers and any packaging material.

4 - Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.

5 - Changes to terms of service

You can review the most current version of the Terms of Use at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
 

6 - Contact information

Questions about the Terms of Service should be sent to us at customerservice@sevensenses.organic

 

7 - Opening days and hours 
Our e-shop accepts orders 24 hours a day, 7 days a week. However, we only process and deliver orders on working days. We do not deliver on holidays (unless we have agreed to make that arrangement for you).
Our opening days are Monday to Friday, except for public holidays. Our opening hours are 9:30 a.m. to 5:30 p.m.

 

8 - Returns of Deficient Products 
If an item is deficient, you may return it in its original packaging and with all relevant documentation, such as receipt or delivery note.
If the Company identifies a defect, you may request a replacement. If the Company is unable to find a similar product that is equivalent in price/quality or better than the deficient product, you may request the cancellation of the transaction. In case the transaction is canceled, the refund of the full purchase amount will be made to the original payment method within fourteen (14) of receiving the deficient product.
In particular, in case the original payment was made by credit card, the Company has the obligation to inform the issuing Bank regarding the cancellation. The Bank will then proceed to any action foreseen under its contract with the customer, without any further responsibility of the Company. After informing the Bank, the Company bears no responsibility regarding the time and the manner of the execution of the chargeback, which is regulated by the Bank’s policies

Please find below the terms and conditions for the return of deficient products:
1. You must submit an application by email at sales@sevensenses.organic providing relevant information, as well as a telephone number and preferred contact time and we will contact you to request clarifications on the deficient product.
2. You can send the item you consider deficient to the registered address of the Company:

Seven Senses Organics 

Karaiskaki & Plapouta

Vasiliko 34002

Evoia Greece

3. The original receipt or invoice should be presented when returning the deficient product.

4. If the Company identifies a defect, a refund of the full purchase amount will be made to the original payment method within fourteen (14) of receiving the deficient product. The refund will include shipping costs.
5. In case the products are returned damaged or incomplete, the Company has the right to request compensation from the client. The amount of the compensation will be determined by the condition of the products. The Company has the right to proceed unilaterally to the total or partial offset of the customer’s claim.

9 - Returns of non-deficient products 
You have the right to cancel your purchase (right to withdraw) within a period of fourteen (14) calendar days of the day you received the order. 

Products must be returned unopened, unused, and in their original condition and packaging. Upon receipt of the returned product, the Company will check its condition. If the above requirements are not met, the return of the product will not be accepted. The final decision regarding the condition of the product will be made by the Company.
5. The original receipt or invoice should be presented when returning the product.

In case of withdrawal, the refund of the full purchase amount will be made to the original payment method within fourteen (14) of receiving the product. Shipping costs will be borne by the customer.
In particular, in case the original payment was made by credit card, the Company has the obligation to inform the issuing Bank regarding the cancellation. The Bank will then proceed to any action foreseen under its contract with the customer, without any further responsibility of the Company. After informing the Bank, the Company bears no responsibility regarding the time and the manner of the execution of the chargeback, which is regulated by the Bank’s policies. 

10 - Shipping Methods -Geographical Coverage 

We use the following shipping/ courier companies for the delivery of our products:
– ACS for deliveries within Greece
– DHL or FEDEX for deliveries abroad
If you miss the delivery, you can reschedule it in accordance with the respective policies of the above companies.
If you have any questions regarding the shipping methods we use and the areas covered by courier services, you may contact our Company by email at customerservice@sevensenses.organic

Please note that the Company is not responsible for any failure to deliver on the predetermined delivery date due to force majeure (including bad weather, strikes etc.).

 

11- Online Dispute Resolution 
For the out-of-court settlement of disputes related to our e-shop, you may contact the Hellenic Consumers’ Ombudsman. Please visit https://webgate.ec.europa.eu/odr to find more information on the ONLINE DISPUTE RESOLUTION PLATFORM.

 

12 - Competent Court 
If the resolution of the dispute is not achieved through Online Dispute Resolution, the dispute shall be submitted to the competent Court of Chalkida Evoia Greece

13 - Intellectual Property

  • All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, and software is the property of Athina P. Vosinaki / Seven Senses Organic. By continuing to use the Web Site you acknowledge that such material is protected by copyright laws.

  • SevenSenses - Powered by Greek Nature is a registered trademark

  • You may print, reproduce, copy, distribute, store, or in any other fashion re-use Content from the Web Site for personal or educational purposes only unless otherwise indicated on the Web Site or unless given written permission to do so by Athina P. Vosinaki / Seven Senses Organic.

14 - Contact 

 If you have questions regarding our Products or Services, please contact us at :

SevenSenses Organic

Karaiskaki & Plapouta str.,

34002 Vasiliko

Evoia Greece 

email: customerservice@sevensenses.organic